What’s New?
Indian Railways has launched RailOne, a comprehensive “super app” developed by the Centre for Railway Information Systems (CRIS). The app consolidates multiple services into a single platform—replacing IRCTC Rail Connect, UTS, Rail Madad, NTES, and Food-on-Track—making rail travel seamless
Key Features
- Unified Booking: Reserve and unreserved tickets (including platform passes) in one app
- Real-Time Tracking & Alerts: Get live train status, platform number, coach position, and PNR updates
- Passenger Support & E-Catering: Lodge grievances via Rail Madad, order food, book porters and taxis.
- Secure Digital Payments: R-Wallet integration with mPIN or biometric login; Android and iOS availability.
- Future-Ready PRS Backbone: New Passenger Reservation System planned by December 2025 to support faster ticketing, fare calendar, multilingual and inclusive services.
Why It Matters
• Citizen-Centric Empowerment: One-stop solution enhances convenience, reduces errors from app switching.
• Tech-Driven Infrastructure: RailOne aligns with ‘Make in India’ and ‘Digital India’ drives.
• Operational Efficiency: Advanced PRS and Tatkal revamps reflect process optimization in public services.
• Inclusive Design: Multilingual and feature-rich interface supports accessibility.